FAQ
1. What materials do you use?
We care about authenticity and simplicity. Hence we use high quality alloys in our jewelry pieces, 18k plated gold and genuine turquoise stones at the moment.
2. How do I care of my collection?
We recommend storing it in a soft pouch and keeping it away from direct sunlight and moisture. Clean gently with water and alcohol.
3. Do you offer international shipping?
We ship to specific countries outside the US and its territories- Australia, Canada, and New Zealand. We are working on expanding our shipping locations soon.
4. Can I return or exchange an item?
We want you to be completely satisfied with your purchase. If you’re not fully in love with them we accept returns within 14 days of purchase for unworn items in their original packaging. Please contact us to start the return process, and we’ll guide you through it!
5. What makes us unique?
Our statement is for those who appreciate the finest things that life can offer which of course is found in the simplicity of nature.
6. How can I choose the right size for rings?
Try measuring the inner diameter of a ring you already own or consult a local jeweler. We’re also here to assist if you have any questions!
7. Do you offer gift packaging?
Yes, our collection come in elegant packaging, perfect for gifting. If you'd like a personal touch, you can also add a custom note during checkout to make the gift extra special.
8. How long does shipping take?
Orders typically ship within 1-3 business days. Delivery times vary based on your location, but most domestic orders arrive within 5-7 business days, while international deliveries can take up to 14 business days.
9. What if I have a question about my order?
We’re here to help! If you have questions about your order or need assistance, please reach out to our customer support team at cs@tazagran.com. We’ll respond as soon as possible to assist you.