Refund Policy
Effective Date: October 25, 2024
At Tazagran, we strive to provide you with high-quality jewelry and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
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Return Period: You must initiate a return within 14 days of receiving your order.
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Condition of Items: Items must be unused, in their original condition, and in the original packaging. We cannot accept items that show signs of wear or have been altered.
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Proof of Purchase: A receipt or proof of purchase is required to process your refund.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email us at cs@tazagran.com with your order number and reason for the return.
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Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
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Ship Your Return: Package the item securely and include the return authorization. You are responsible for the return shipping costs unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Sale items (unless stated otherwise)
Exchanges
If you need to exchange an item for a different size or color, please contact us at cs@tazagran.com. We will guide you through the exchange process.
Changes to This Policy
We may update our refund policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: cs@tazagran.com